Once your purchase is on its way to you, we'll send you an email with a link so you can track its progress. You can also follow your order via our site by signing into your account.     If you aren’t registered on THE OUTNET, select ‘Track your order’ at the top of the page, enter your email address and order number, and follow the steps provided.

We are experiencing some delays, therefore your order might take longer to be dispatched and delivered. We apologize for the issue.

Our delivery options and costs may vary. View what's currently available at checkout.

Please note, depending on your location, the courier service that delivers your order may differ to the delivery partner who collects your return.

Our delivery options and costs may vary. View what's currently available at checkout.

Enjoy Free Express Delivery on orders over $300. Please note the free shipping threshold is excluding VAT.

Please note, depending on your location, the courier service that delivers your order may differ to the delivery partner who collects your return.

You will be notified at checkout if your order or part of your order is coming from Italy as it may affect the delivery options available to you. 

We aim to send your order within 48 hours (excluding weekends) once we’ve accepted it. During Clearance and busier times, it can take slightly longer. Stay tuned for an email as soon as it has left us with tracking details.

Due to international trading agreements and regulations, we're unable to send the following items to some destinations:

• exotic skins
• fine jewelry of certain compositions

A message will be displayed on the product page if we're unable to ship this style to your location. 

You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.

Starting from 1 July 2022, for all orders placed on THE OUTNET, you are required to register with Taiwan Customs Authorities.

To prevent any unnecessary delays with your order, please ensure you register your local mobile phone number in the E-Commerce Customs Clearance Platform, or by using the EZWAY app (available on Android and iOS). Visit the official Customs Administration website for more information.