Terms and Conditions of Sale

The following General Terms and Conditions of Sale govern the offer and sale of products on our website ("theoutnet.com"). The products purchased on theoutnet.com are sold directly by YOOX NET‑A‑PORTER GROUP S.p.A. (the “Vendor”), company with sole shareholder subject to the direction and coordination of LuxExperience B.V., with a registered office in Italy at via Morimondo 17, Milan 20143, business register number, tax code and VAT number 02050461207, fully paid share capital of EUR #CAPSOC#. Requests for information should be made to Customer Care. For further assistance, please go to our help section where you will find information on orders, shipping, exchanges/refunds and returning products purchased on theoutnet.com.

Remember that you can always contact the Vendor through Customer Care. For any other legal information, please visit the following sections:

• General Terms and Conditions of Use,
• Privacy Policy
• Return Policy. 

1.1 The Vendor offers products for sale on theoutnet.com and its e-commerce business services are available exclusively to its end users, i.e. "customers". We reserve the right to only accept orders from those over 18.

1.2  “Customer" means any individual who is acting for purposes outside of his or her trade, business or profession. If you are not a "customer", please do not buy any products on theoutnet.com.

  1.3  The Vendor reserves the right not to accept orders received from users who are not "customers".

1.4  These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on theoutnet.com between the users of theoutnet.com and the Vendor.

  1.5  The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties that are present on theoutnet.com via links, banners or other hypertext connections. Before placing orders and purchasing products and services from third parties, we recommend that you verify their terms and conditions. Under no circumstances shall the Vendor be deemed liable for the supply of third party services or for the execution of e-commerce transactions between users of theoutnet.com and third parties.

2.1. To place an order for one or more products on theoutnet.com, you must add items to your shopping bag, enter your billing/shipping address, select your delivery option and choose your payment method to complete your order.  

2.2. Before proceeding to purchase, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy. You may wish to print a copy using the print option and keep it safe for your own personal use.  

In accordance with article 51, section 7 of Italian legislative decree no. 206 of 6 September 2005 (the "Consumer Code"), before proceeding to purchase your products, we will provide you with a summary of our commercial and contractual conditions of sale, a summary of the main characteristics of each product ordered and its unit price (including all applicable fees and taxes), the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, the Vendor's information, address and how to contact the Vendor, and the delivery date of the products. The Vendor will also provide you with a summary of the terms and conditions for returning purchased products. If relevant to the purchase, you will also be informed of whether you will have to bear the cost of returning the products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service and also remind you that you can use the European Commission's platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr. 

2.3. On the order confirmation page, which appears just before the completion of your order, and which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of each product ordered, the price (including all applicable taxes, duties and fees), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).  

2.4. When you proceed to purchase, you will be required to pay the price indicated therein. Before order completion, you will be asked to identify and correct any possible input errors.  

2.5. The order will be entered in our database for the time required to process your order and as stated by law. You may access your order under  “View All Orders” within your account.  

2.6. English is the language used for finalising the contract with the Vendor.  

2.7. After your order has been placed, the Vendor will process your order and send you an automatic acknowledgment of receipt. However, this does not constitute acceptance of your order by the Vendor nor does a contract between you and the Vendor exist at this point in time.  The Vendor's acceptance of your order will take place when the Vendor emails you to confirm that the order has been dispatched, at which point a contract will come into existence between you and the Vendor. The acceptance email represents an electronic purchase order receipt and contains the General Terms and Conditions of Sale, a summary of the Return Policy, and all relevant information relating to your order.       2.8. If the Vendor is unable to accept your order for any reason (including any of the reasons described in section 2.9 or if a product is out of stock), the Vendor will inform you of this.  

 2.9. The Vendor is also entitled to cancel your order, even after accepting it, in the following circumstances: the Vendor has identified an obvious and unmistakeable error in the price or description of the product; the Vendor suspects illegal or fraudulent activity; the Vendor reserves the right to  restrict multiple quantities of an item being shipped to any one customer or postal address; or you have not complied with these General Terms and Conditions of Sale. If so, the Vendor will notify you as soon as possible of such cancellation and require you to return the products if they have already been delivered to you.  

2.10. By placing an order, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not complete your purchase on theoutnet.com. 

 2.11. By placing an order, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on theoutnet.com, including those accessed via links, and including the General Terms and Conditions of Use, Privacy Policy and the Return Policy.   

3.1. The website theoutnet.com exclusively sells luxury and high end products. These products are purchased by the Vendor from fashion houses, manufacturers and dealers, carefully selected for their stringent quality control.

3.2. The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. 

3.3. The main characteristics of the products are shown on each product page on theoutnet.com. The images and colours of the products offered for sale on theoutnet.com may not correspond exactly to the true garments due to the Internet browser or monitor used.

3.4. From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. 

3.5. Please check the final price before placing your order. In the event of a recognisable error in the indication - by the Vendor - of the product price or calculation of the amount requested at payment, the Vendor will reject the order and contact the user to offer them the opportunity to purchase the product(s) at the correct price. 

3.6. The Vendor cannot accept purchase requests from countries not listed on the splash page.

3.7. All products come with THE OUTNET and designer tags (where applicable) attached. 

3.8. Without prejudice to the application of the mandatory consumer protection provisions, all products sold by the Vendor are covered by a twenty-four (24) month guarantee for lack of conformity. You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact Customer Care. In the case of lack of conformity, you may choose between a repair or a replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract. 

3.9. Prices are displayed in accordance with the rules on price reduction announcements set out in Legislative Decree No. 26 of March 7, 2023 implementing EU Directive 2019/2161. Therefore, any announcement of a price reduction shall indicate the lowest price applied by the Vendor in the 30 days prior to the application of such reduction, within the limits and pursuant to the aforementioned rules.

4.1  Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the payment page. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you. Payment can be made by Visa, MasterCard, American Express, Maestro and JCB cards, Apple Pay and any other methods which may be clearly advertised on the Site from time to time.

4.2 In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor, without third parties having any access whatsoever thereto. These details will not be used by the Vendor except for carrying out procedures relevant to your purchase, or issuing refunds in the case of returns, subsequent to the exercise of your right to return, or for reporting cases of fraud on theoutnet.com to the police or other authorities. The purchase price of the products and the costs for their delivery as indicated on the order summary page will be charged to your account at the moment in which your order is shipped.

4.3 Regardless of your shopping destination and the currency you shop in, your bank may charge you an international transaction fee. THE OUTNET is not responsible for any such fee or charge.

4.4 Gift Cards are no longer available to purchase. For assistance with redeeming existing gift cards, please contact Customer Care.

4.5 We offer Store credit should the items purchased be unsuitable. You can choose to receive your refund either as store credit to your THE OUTNET account, if you are a registered user, or back to the original payment method. Your store credit refund will be visible in your account within 24 hours from issuing it and the credit will be automatically used on your next purchase. You will be required to pay any eventual balance with another payment method of your choice: Visa Debit, Visa Electron, MasterCard, American Express, Carte Bleue, PayPal, Klarna and Apple Pay. Please note, store credit is not transferrable and will be automatically reissued in your account if you request a refund for an order paid with it. 

5.1

Promotional codes allow you to take advantage of a discount on your purchase on theoutnet.com. 

5.2

The promotional code box is displayed on the payment page at checkout: after you have added items to your Shopping Bag, enter your promo code and then press the “submit” button for the discount to be applied. 

5.3

Promotional codes are non-transferable and there is no cash alternative. They cannot be used in conjunction with any other promotional code or offers unless otherwise stated. Please note, items marked as “Just In”, “Bestsellers”, "Styles from 70% Off", Sale/Clearance, Pre-loved ones, both in Menswear and Womenswear, are excluded from the promotions.

5.4

If for any reason you wish to return an item to which you applied the promotional code, you should follow the standard return procedure, as described in the Return Policy. Once your return has been accepted, the respective code can be used again if it hasn’t expired. The difference in price between the promotional code and the item you purchased will be reimbursed, according to the time frame of the applicable refund procedure.

6.1 Clearance sales are open to all registered customers.

6.2 Customers must be registered to participate in Clearance sales.

6.3 All items are sold on a first come, first served basis and must be purchased before the relevant clearance timer expires.

7.1 For information about delivery, please visit our help section and read the details carefully. The information provided therein is an integral part of these General Terms and Conditions of Sale.

8.1

If you have any questions, please contact our Customer Care team. For more information, please view our help section.

9.1 Please click here for details of our Return Policy, which is part of these Terms and Conditions.

10.1 You will find information on how we process your personal data in our Privacy Policy.

10.2 Please also read, if you haven't already done so, our General Terms and Conditions of Use  since they contain important information on the security we use.

10.3 For further information on our Privacy Policy, you can contact Customer Care, or send a request to the email address privacy@theoutnet.com or to the registered office of the Vendor (YOOX NET‑A‑PORTER GROUP S.p.A., via Morimondo, 17 – Milan 20143, Italy).

11.1  

Without prejudice to the application of the mandatory consumer protection provisions, the General Terms and Conditions of Sale are governed by Italian law and in particular by the Italian Consumer Code and by Italian legislative decree no. 70 of 9 April 2003 ("Implementation of Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market"). 

11.2    In the event of a dispute between the Vendor and you arising from the General Terms and Conditions of Sale (including the Return Policy), you and we both agree that the courts of Milan will have exclusive jurisdiction.  

   11.3   Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.  

12.1 The General Terms and Conditions of Sale (including the Returns Policy) may be amended from time to time. Any changes are effective as of the date of publication on theoutnet.com and will apply to any new orders you place following the date of publication. 

Become part of the OUTNET REWARDS programme subject to these terms and conditions (‘T&Cs’). By participating in the OUTNET REWARDS programme, you agree to be bound by these T&Cs.

The OUTNET REWARDS programme (‘OUTNET REWARDS’) is operated by YOOX NET A PORTER GROUP SpA and/or its affiliates.

1 . Becoming part of OUTNET REWARDS

To qualify for, and to participate in, OUTNET REWARDS you must have a registered account on THE OUTNET. If you qualify for participation in the OUTNET REWARDS you will be automatically enrolled in the programme after you have spent £1,700.00 GBP, €2,000.00 EUR, $2,500.00 USD, $3,300.00 AUD, $17,000.00 HKD, 8,000.00 AED, 340,000.00 JPY, or 8,200.00 SAR (dependent on the currency in use in your location) during a calendar year subject to these T&Cs, excluding cancelled orders, returns, delivery fees, taxes or duties (‘Rewards Value’).

Make sure you're subscribed to our push and email notifications, so we can send you updates about your membership, rewards, latest trends and upcoming promotions. You can check and update your communication preferences in your account or unsubscribe from marketing emails at any time by clicking on the unsubscribe link. We will send you a service email when we upgrade you to a new tier as further specified below and, if you no longer wish to be part of the OUTNET REWARDS programme, please contact our Customer Care team – details available here.

If you close your THE OUTNET account, all of your Rewards Value will be removed from your account and you will lose your tier status. If you later create a new account, your OUTNET REWARDS participation will reset from the date on which you make a new account, as if you are a new participant. You will not be able to reinstate your previous Rewards Value on this new account. If you have multiple THE OUTNET accounts, these will not be merged, and you will appear as a separate customer for each account and each account could be attributed to a different tier level as applicable.

Staff and contractors of THE OUTNET and its affiliates are not eligible to participate in the OUTNET REWARDS programme.  

2 . Eligible Purchases

Your Rewards Value is acquired by making purchases on THE OUTNET while logged into your THE OUTNET account. Your Rewards Value will be calculated based on the monetary amount that is paid by you for an order. An eligible purchase for the purposes of the OUTNET REWARDS ('Eligible Purchase’) does not include any value attributed to a purchase (or part of a purchase) made using gift vouchers, store credit, promo codes, delivery costs or any other THE OUTNET promotional discount. We have sole discretion over determining which purchases are Eligible Purchases for the purposes of the OUTNET REWARDS. Rewards Value can only be earned on Eligible Purchases which are not returned or cancelled. Rewards Value acquired will be applied to your account monthly, however please note that for each order we will need to wait until their returns window has expired to add the relevant value to your account. The returns window is indicated in THE OUTNET’s website terms and conditions. We may amend such period at our sole discretion at any time without notice. Any amendment will be binding upon publication on THE OUTNET’s website. Make sure you regularly check the most recent version of our website terms and conditions and these T&Cs for the latest updates.

All purchases made on THE OUTNET must be for personal and not commercial use.

3 . Tiers

These T&Cs govern your participation in the OUTNET REWARDS once you have spent £1,700.00 GBP, €2,000.00 EUR, $2,500.00 USD, $3,300.00 AUD, $17,000.00 HKD, 8,000.00 AED, 340,000.00 JPY, or 8,200.00 SAR as applicable during a calendar year, thereby reaching the “VIP” tier. Your Rewards Value will be calculated based on the currency in use in your location as follows:

• GBP (£) VIP (£1,700.00 – £3,399.99). Spend value is calculated in GBP (£) in the UK, Isle of Man, Guernsey, and Jersey. 
• EUR (€) VIP (€ 2,000.00 -€ 3,999.99). Spend value is calculated in EUR (€) in Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, China, Côte D'ivoire (Ivory Coast), Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Kazakhstan, Kyrgyzstan, Latvia, Lebanon, Liberia,  Liechtenstein, Lithuania Luxembourg, Macedonia, Madagascar, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Syrian Arab Republic, Tajikistan, Tunisia, Turkey, Turkmenistan, Ukraine, Uzbekistan, Zimbabwe.
• USD ($) VIP ($ 2,500.00 – $ 4,999.99). Spend value is calculated in USD ($) in the US, Antigua and Barbuda, Argentina, Aruba, Bahrain, Brunei Darussalam, Canada, Chile, Colombia, Dominican Republic, India, Indonesia, Kuwait, Macau SAR China, Malaysia, Mexico, New Zealand, Oman, Panama, Paraguay, Peru, Philippines, Qatar, Singapore, South Korea, Suriname, Taiwan China, Thailand, Venezuela, and Vietnam.
• AUD ($) VIP ($3,300.00 - $ 6,599.99). Spend value is calculated in AUD ($) in Australia.
• HKD ($) VIP ($17,000.00 - $ 33,999.99). Spend value is calculated in HKD ($) in Hong Kong, SAR China.
• JAPANESE YEN (JPY) VIP (JPY 340,000.00 – JPY 679,999.99). Spend value is calculated in JPY in Japan.
• AED VIP (AED 8,000.00 – AED 15,999.99). Spend value is calculated in AED in the United Arab Emirates.
• SAR VIP (SAR 8,200.00 – SAR 16,399.99). Spend value is calculated in SAR in Saudi Arabia.

If you spend at least £3,400.00 GBP, €4,000.00 EUR, $5,000.00 USD, $6,600.00 AUD, $34,000.00 HKD, 16,000.00 AED, 680,000.00 JPY, or 16,400.00 SAR based on the currency in use in your location during a calendar year, you will be upgraded to our “PLATINUM VIP” tier. In that case, we will reach out to provide you with full details about your additional rewards and any conditions attached to redeeming these. 

Whilst your Rewards Value is updated on a monthly basis on your account, we will assess it every quarter during each calendar year to check whether you are entitled to qualify for the VIP tier or for a promotion to the PLATINUM VIP tier. Once you have reached either tier in a given year, you will retain the reward benefits associated with that tier at least until the end of that calendar year and for the full subsequent calendar year unless, if in the VIP tier, you are further moved up to the PLATINUM VIP tier. 

By the end of March of each calendar year we will assess your tier based on your total spend value of the previous calendar year. If your spend value for the previous calendar year meets the threshold of the tier you are currently in, we will confirm you in the same tier for the whole new calendar year (unless, if in the VIP tier, you are moved up to PLATINUM VIP through the year). If your spend value no longer meets the threshold of the tier you are in, we will move you down, or demote you from OUTNET REWARDS, as applicable, however we will not move you down or demote you before you have enjoyed the benefits of your tier for at least a full calendar year.  

4 . General Rewards Information

• You should ensure that the contact information on your THE OUTNET account is accurate and up-to-date. We will not be responsible for any Rewards Value which is not applied to your account as a result of inaccurate details provided by you.
• All orders placed on THE OUTNET will be subject to THE OUTNET’s website terms and conditions, which can be found here.
• THE OUTNET Rewards Value is non-transferable, non-exchangeable and no cash alternative is available.
• You understand and agree that we may use data from your THE OUTNET account, for the purposes of analysis and so that specific recommendations and offers may be made to you. For more information on how THE OUTNET uses your personal data and what your rights are under data protection law, please refer to our Privacy Policy.
• We may review and amend the benefits, and tier thresholds at our sole discretion at any time.
• We reserve the right to refuse, close or merge additional THE OUTNET accounts at any time.
• In the event of a dispute regarding the OUTNET REWARDS programme or these T&Cs, the decision of THE OUTNET is final and no correspondence or discussion shall be entered into.
• We may cancel, withdraw or alter these T&Cs and the OUTNET REWARDS programme or benefits at any time without notice. We will communicate material changes to you.
• We reserve the right to close your account or remove you from OUTNET REWARDS at any time if we reasonably believe you have been acting fraudulently or in breach of these T&Cs.

If you have any further questions please email customercare@theoutnet.com or call +44 330 022 4250.

THE OUTNET’s Flash Sales are open to all customers, enabling you to enjoy an additional limited time discount to specific brands. 

Your additional discount will automatically be applied at checkout. 

All items must be purchased before the Flash Sale duration has expired and cannot be purchased in conjunction with any other promotional activity. 

Get 15% off your first order at THE OUTNET when you sign up to our emails, subject to the below T&Cs: 

• To redeem this offer, sign up to THE OUTNET newsletter.  
• This offer only applies to first time orders with no minimum spend. 
• "Just In”, “Bestsellers”, “Styles from 70% Off”, Sale/Clearance, Pre-loved, both in Menswear and Womenswear, are excluded from this promotion. 
• The Code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards). 
• The Code is non-transferable, non-exchangeable and no cash alternative is offered. 
• THE OUTNET reserves the right at our discretion to revoke, suspend, cancel and/or amend the Code and/or these T&Cs at any time and without notice. 

Need help? Email customercare@theoutnet.com or call +44 330 022 4250.

Get 15% off your first order at THE OUTNET placed via THE OUTNET App, subject to these T&Cs: 

• To redeem this offer, download the App and use the 15% promo code (APP15) at checkout on your first order via the App. 
• The Code only applies to first time orders via the App with no minimum spend. 
• "Just In”, “Bestsellers”, “Styles from 70% Off”, Sale/Clearance, Pre-loved, both in Menswear and Womenswear, are excluded from this promotion. 
• The Code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards). 
• The Code is non-transferable, non-exchangeable and no cash alternative is offered. 
• THE OUTNET reserves the right at our discretion to revoke, suspend, cancel and/or amend the Code and/or these T&Cs at any time and without notice. 

Need help? Email customercare@theoutnet.com or call +44 330 022 4250.